Refund and Cancellation Policy

Alframe is operated by HIVE DYNAMICS DOO. Payments are taken by Lemon Squeezy, which acts as merchant of record: it is the seller named on your invoice and it collects any VAT or sales tax due. A refund is returned through the same channel as the original payment.

You may cancel at any time, from the Billing page in the application or through the customer portal linked from it. Cancelling stops the next renewal. Your access continues to the end of the period you have already paid for, and the unused remainder of that period is not refunded.

If Alframe is not what you need, write to [email protected]within 14 days of your organisation’s first payment and we will refund that payment in full. It applies once per organisation and to the first payment only — renewals after it are not refundable under this clause.

Outside that window, refunds are at our discretion. We will always refund a payment taken in error: a duplicate charge, a charge raised after a cancellation had taken effect, or a charge for a plan you did not order.

A downgrade takes effect at the start of the next billing period, so the plan you have paid for runs its course and the difference is not refunded. Downgrading never removes anyone from your organisation — it only prevents adding another editor while you are above the new plan’s limit. See the Terms of Service.

We will give at least 90 days notice and refund the unused remainder of any period you have paid for.